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Book online and website general terms of use.

By using Cycledelik's website and online booking facility I (The customer) consent to the Terms & Conditions set out by Cycledelik. http://www.cycledelik.com/privacy-policy/

Bike throughout our website and communication refers to bicycle, cargo bike and eBike.

COPYRIGHT CYCLEDELIK LIMITED 2007

Terms of Service

1/ Mobile Bicycle Mechanics 

1.1.   Cycledelik will take all reasonable efforts to attend the booked service at the time and location agreed with the customer at the time of booking during our operating hours. 

1.2.   The customer agrees to pay for the agreed level of service and additional extras immediately after the booking has been completed. We recommend that the customer authorise the mechanic to take payment upon completion using payment records we have in store. All card payments are encrypted and your mechanic is only able to see the last 4 digits of your credit or debit card so they are able to confirm the payment.

1.3.   Cycledelik accepts cash, all major debit/credit cards, PayM, BACS, direct debit and standing orders as payment for any service or repair Cycledelik conducts.

1.4.   Card payment for additional extras will be made via PDQ Machine or through a secure WebApp at the time and location of the service.

1.5.   All customers will be issued with a Bicycle Service and Repair Receipt (or E-Receipt) that will cover work completed and recommendations -if any- once the service has been completed.

1.6.   We aim to be as green as we possibly can and therefore recommend that all customers refer to our online booking portal for their bicycle safety checks, service and repairs records by visiting our Cycledelik customer area.

1.7.   All work carried out during the service is guaranteed for three (3) months, excluding wear, tea, tyres below 120tpi and or a sudden chance in usage. N/A to business use. Please refer to terms if you are a business.

1.8.   Cycledelik guarantees the servicing and repairs will be carried out to Cytech standards or the manufacture’s exacting standards.

1.9.   Cycledelik guarantees that the service points will be carried out in full by our qualified mechanics as per service breakdown list available online at: Cycledelik service list

1.10. Should the mechanic run out of time due to the complexity of the service, Cycledelik reserves the right to re-book for an additional visit or take the bicycle back to the workshop and deliver once completed. Additional charges may apply. COPYRIGHT CYCLEDELIK 2007

1.11. Cycledelik guarantees that all parts supplied and fitted are genuine with statutory manufacturer’s warranty of 12 months. Some components have 2,3, 5 years and life-time guarantee. Customers will be advised accordingly. Parts supplied by the customer are the customer's responsability should the parts fail to work. COPYRIGHT CYCLEDELIK 2007

1.12. Cycledelik recycles 2nd hand components deemed safe to use during our yearly charity and free events in conjunction with our local community and charity.

1.13. Cycledelik’s core service oils and grease are Mortex, Finish Line, Manitou, Pit.Stop, RockShox, Sturmey, Shimano, Rohloff, Hammershmidth and Schlumpf. All chains are lubricated with Finish Line Wet Lubricant (High end with Ceramic Wet Lubricant) or Rohloff oil. Upon request we use bio-degradable Green Oil Chain Lubricant.

1.14 Cycledelik’s ‘wash and shine’ service uses bio-degradable Muc-Off bike cleaner, MOTUL Bio wash or equivalent.

1.15. Cycledelik cannot be held responsible for any loss, costs, injury, or death as a result of any upgrades, alterations, adjustments, repairs or servicing, agreed with the customer and carried out during the course of the service.

1.16. Any parts and labour not already covered by the service, may not be able to be included in the service at the time of the service, and may require a second booking. A second visit charge for call-out, labour and parts may be payable. An estimate of which will be given when requested by the customer.

1.17. Booking a service is no guarantee that the service will take place at the agree time and place unless ‘Guarantee Time’ has been selected during the booking process. Prior to checking out, you may still go back and select ‘Guarantee Time’. In the rare event that a service cannot take place due to unforeseen operational issues, Cycledelik Limited will take all reasonable steps to re-book the service at a time convenient to the customer. For a guaranteed time, please select 'Add Guaranteed Time' under additional services (Additional costs/charges apply.). This action will make sure that your booking is specially monitored by the duty manager to save you being inconvenienced.

1.18. Bookings may be re-scheduled 24/7 online by customers logging into their account 7 days prior to the visit. Requests within 7 days are locked in and will be rejected but may be cancelled upon request. All cancellation requests are processed within 10 working days from the date of request. £75.00 cancelation fee will be applied to cover our administration costs, or the total cost of the booking if it is under £75.00. We strongly advise customers to make sure that they have the date and time right and that they can commit to the booking prior to payment at the checkout. Customers statutory rights are protected, and refunds may still be processed if Cycledelik Limited fails to deliver the service booked by customers or fail to take reasonable precaution to inform the customer with changes be it operational issues or staff shortages. The fee is waived if there is bereavement in the family or hospitalisation.

1.19. Cycledelik reserves the right to cancel or amend the service should conditions or circumstances require to do so. COPYRIGHT CYCLEDELIK 2007

1.20. We run a franchise as well as work in partnership with a carefully selected team of professional mobile bicycle mechanics and independent bicycle shop owners. Occasionally you may be greeted by different company to make sure that your bike is seen to. This is normal and does not affect the level or standard of service in any way, shape or form. If there are any issues, please call us immediately on 03331230500. See mobilebicyclemechanics.com

1.21. Customers are encouraged to book online to avoid disappointment but please check that you either received a booking confirmation via email or log back into our booking system (accessible via cycledelik.com) to check that your booking has been logged in the system. We accept no responsibility for bookings that have not been completed properly. If unsure, please call our national call out line +443331230500 option 4 and one of our team members will advise accordingly if needs be.

1.22. If your emails or phone queries are not answered within the hour, please do chase. If you are not entirely satisfied, please ask to speak to the duty manager on 03331230500 Option1.

1.23. We advise all our customers to keep their phones handy 24hrs prior to the booking and whitelist the following email addresses to avoid inconvenience: dutymanager(AT)cycledelik.com and  creditcontrol(AT)cycledelik.com.

1.24. We highly recommend that customers test ride their bicycle after a repair or a service is carried out. Customers are encouraged to ask for advice on the best way to look after your right-hand side gears and hanger. They are very likely to be accidently damaged and this is not covered by our after sales warranty.

1.25. Special additional instructions and requests to your mechanic should be written down on the invoice or receipt if taken when your mechanic is present. So please check your mechanic has heard you, acknowledged your request and noted it down. When booking online (Recommended), comments and additional requests may be added to the ‘comments and additional requests’ box. COPYRIGHT CYCLEDELIK 2007

1.26. Payments are processed in advance, during or at the end of the service/repair via bank transfer, online payment, over the phone or via our handheld terminals. All major debit and credit cards accepted.

1.27. B2B may be invoiced depending on credit terms and service agreements. See b2b terms.

1.28. Please note that all the bikes, parts and accessories we sell are at RRP. Customers are welcome to order parts online for our mechanics to fit. We will not be able to assist with warranty issues and, further charges will apply to fix the problem including call out and labour. Should there be a warranty issue with goods bought from us, we follow up and take care of everything free of charge.

1.29. We stock, service and repair all BOSCH, Shimano STEPS, BROSE parts and accessories as well as carry out warranty work on all parts and eBikes supplied by us and selected cycle retail outlets found on the 'Specialist' eBike section on the booking page under 'Free first service'.

1.30. Ebike users only (excluding BOSCH, SHIMANO Steps & BROSE)! We at Cycledelik Limited accept no responsibility for 'GENERIC' or 'NON-BRANDED' eBike systems. This includes but not limited to batteries, controllers, sensors, motors, throttles, displays, switches malfunction or injury/hospitalisation due to parts failure. Should components or parts related either directly or indirectly to our visit fail to work during or after our visit, it is the customer's responsibility to order and pay for replacement parts from a suitable supplier. To fix the problem additional labour costs and call out[s] prices apply and may be found on our boking page at cycledelik.com.

1.31. There may be times that Cycledelik need to amend these terms and conditions. On the rare occasion that this happens, Cycledelik reserves the right to carry out the amendments without prior notice including membership and loyalty card schemes. B2B terms are unaffected.

 2/ Business to business

2.1 All B2B customers receive a 20% discount for all call outs paid in advance via our online booking platform accessible via cycledekik.com. To benefit form this offer -and prior to booking online-, we advise B2B customers to register online first via our booking page accessible through our home page cycledelik.com under ‘New users, sign up here’, then call our accounts department on +443331230500 to request a discount code to be sent out to your business via email. Please note that we do not accept generic email addresses such as Gmail, Hotmail, Yahoo etc…The email address must adhere to the following format: This email address is being protected from spambots. You need JavaScript enabled to view it.,co.uk,org,net,uk, co, gov etc….

2.2 payments in advance for a B2B contract period of 12 and up to 48 months contracts will receive 25% discount on labour and 50% discount on call out charges.

2.3 payments in advance for a contract period of 49 months and over will receive 30% discount on labour and no call out charges for all London and Greater London area. Other national locations call out charges are subject to mechanic(s) availability and distance travelled as per our online published call out charges price list (accessible via the booking page from Cycledelik.com).

2.4 Credit terms for B2B discounts are different and will be 22.5% instead or 25% and 25% instead of 30% for all 30 days standard payment terms. 19% compound APR apply for late payments and charged daily.

3/ Orders and deliveries of cycles, parts & accessories

3.1 When you place an order via our website (www.cycledelik.com) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

3.2 We store the contract's content and will send you the details of your order via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your "My Account" page.

Product Specifications and Suitability

Returns policy

Refunds

Availability / Estimated Delivery Times

Governed Law

Delivery

Cancellations

Minimum age

Reviews and Comments

Liability

Consider the Environment

Cycledelik COPYRIGHT CYCLEDELIK 2007

Unit 30, 63 Jeddo road

London

W12 9EE

4. Trade body membership and qualifications: 

We at CYCLEDELIK belong to the following organisation:

https://www.cycleassociation.uk/

https://www.thecyclingexperts.co.uk/

https://www.cytech.training/

https://www.cimaglobal.com/Our-locations/UK/